Everything you need to know before and during your stay
Can't find what you're looking for? Our concierge team is available 24 hours a day, 7 days a week simply contact us.
Standard check-in time is 2:00 PM and check-out is 11:00 Noon. We ask that guests vacate their room by noon to allow time for preparation for arriving guests. Early check-in and late check-out are available subject to availability please see the relevant questions below or contact our concierge team in advance.
Early check-in before 2:00 PM is available subject to room availability and may be subject to an additional half-day charge. We strongly recommend contacting us at least 48 hours before arrival so we can do our best to accommodate your request.(According to Room Availability)
Late check-out until 6:00 PM can be requested and is subject to availability. A half-day room rate will apply. Requests for late check-out beyond 6:00 PM will be charged a full additional night's rate. Please speak to our Front Desk or concierge team the evening before departure to confirm availability.(According to Room Availability)
Breakfast inclusion varies by room type and rate plan. Our Bed & Breakfast packages include a complimentary x la carte breakfast served at Restaurant (6:00 AM 9:30 AM). Room-only rates do not include breakfast, but our restaurant is open to all guests and offers an exceptional morning spread. Please check your booking confirmation for your specific inclusions.
Yes. Complimentary high-speed Wi-Fi is available in all guest rooms, the lobby, restaurant. Your personal Wi-Fi credentials will be provided upon check-in. If you experience any connectivity issues during your stay, please contact our Front Desk and will assist you promptly.
Yes. Sky Hotel Nuwara Eliya can arrange tours and transport to popular attractions including Horton Plains, Worlds End, Gregory Lake, Ambewela Farm, and tea plantations. We offer car, van, tuk tuk, motorcycle, and scooter rentals, along with airport transfers and sightseeing tours, ensuring a convenient and memorable Nuwara Eliya experience.
Yes. We offer private airport transfer services to and from Bandaranaike International Airport (CMB) in Colombo, as well as Mattala Rajapaksa International Airport. Transfers are conducted in air-conditioned luxury vehicles and are available 24 hours a day. Rates vary based on vehicle type and journey timing. Please contact our concierge at least 48 hours prior to arrival to arrange your transfer.
Guests can park their vehicles at any time in our secure parking area. Convenient parking facilities are available throughout your stay, ensuring your vehicle remains safe and easily accessible. Whether you arrive during the day or night, our team is available to assist with your parking needs and provide a hassle-free experience at Sky Hotel Nuwara Eliya.
Sky Hotel Nuwara Eliya is a non-smoking property. Smoking, including vaping, is not allowed inside guest rooms or restaurants. If detected, a LKR 5,000 deep cleaning fee applies. Guests may smoke only in designated outdoor areas such as balconies, rooftop spaces, and the garden area. Please follow hotel guidelines strictly.
Children of all ages are warmly welcomed at The SKY HOTEL NUWARAELIYA. Children under 12 years of age stay free when sharing an existing bed with parents or guardians. Extra beds and cribs are available for a small nightly supplement. Our Luxury Family Suite is specifically designed for families with young children and includes a connecting children's room. A dedicated children's menu is available in the restaurant.
Yes, guests are allowed to use portable sound systems at Sky Hotel Nuwara Eliya. However, sound usage must be controlled and should not disturb other guests. All music and sound must be kept at a reasonable level and is permitted only until 10:30 PM. We kindly request all guests to respect quiet hours and maintain a peaceful environment.
At Sky Hotel Nuwara Eliya, all hotel assets and property are provided for the comfort and enjoyment of our guests. Any damage, loss, or destruction of hotel property caused by a guest will be charged at the current market value of the item. This policy is in place to ensure the protection and proper care of hotel assets while maintaining high hospitality standards. We kindly request all guests to use hotel facilities responsibly and help us preserve a safe, comfortable, and welcoming environment for everyone.
Our concierge team is available 24 hours a day, 7 days a week. We are always happy to help and ensure your stay exceeds every expectation.